“I’ve been thoroughly impressed with the company.”
I used Avery to install an HVAC system in the third floor and parts of the second floor of my house, and also to install two mini-splits for rooms on the second floor.. The installation was completed in early October of 2020. Marty (the GM) was my estimator and was highly professional, courteous and thorough. He wasn't what I was used to with HVAC or other mechanical contractors (i.e., a bit rough and unprofessional, generally). He is a pro, for sure.
The system worked great and has continued to do so. Then, we were up for our first semi-annual service appointment earlier this month (April 2021). The service technician was Shawn. He was excellent. I told him he didn’t need to worry about putting slips on his shoes before coming in the house and he just went ahead and did it on his own which was appreciated.
Then, we had to move a whole bunch of holiday decorations from out of the closet so that he could get into the attic. I moved most of it out so that he had access and he helped a little bit at the end. Then, after he left, without letting me know that he did it, he actually put all of the stuff back into the closet without even asking. It was such a nice gesture to return everything to the way it was.
Between that experience, the quality of the installation that occurred last fall, and Marty‘s work during the estimate process, I’ve been thoroughly impressed with the company.
In addition, the customer facing front office personal (Veronica and Brandy) are very nice, good listeners and helpful on all occasions. They have my unequivocal recommendation.
- Brian H.
